You ask, we answer.

No. Just come to the Sillpark, 1st floor, during opening hours. If you book the repair ahead, the part is waiting for you.

The most common repairs – screen, battery, charging port – are usually done the same day. If we need to order a part, we tell you beforehand how long it takes.

Your receipt shows the order number and code. With them you can check the status online at any time under “Repair status” – or just scan the QR code.

Yes, if they bring your pickup receipt. Without the receipt we only hand the device to you in person.

Nothing. We look at your device for free and tell you the binding price before we start.

Not without you. If we find further damage during the repair, we ask you first – you decide whether we carry on.

6 months on the part and the labour – on top of the statutory warranty. The date is on your receipt.

Where they exist and you want one, yes. Often there's also a cheaper good alternative. We tell you beforehand which part we fit and what the difference is.

Yes. Nothing gets deleted when we replace the screen, battery or charging port. An up-to-date backup never hurts, though.

Only if we should test functions after the repair that don't work without unlocking. It is stored encrypted, only opened when needed and deleted at pickup.

Switch it off, don't charge it, don't put it in rice – and bring it in as soon as you can. The sooner we open it, the better the chances.

Yes: iPads and Android tablets, Nintendo Switch as well as PlayStation and Xbox. The diagnosis is free there too.