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Legal · Repair

Clearly set out: our repair terms.

What applies when you have your device repaired with us – short and easy to understand. Your statutory rights as a consumer always remain unaffected.

Repair terms of Azili GmbH for the teleplanet Sillpark shop

This is a translation; the German version is binding.

  1. 01

    Scope

    These terms apply to repairs at the teleplanet Sillpark shop (Sillpark first floor, OG1, Museumstraße 38, 6020 Innsbruck), even if you book them online via rep.azili.at. For consumers, the mandatory provisions of the KSchG and the VGG apply; these terms do not restrict them.

  2. 02

    Diagnosis, cost estimate & order

    The fault diagnosis is free. Before starting a repair we tell you the scope, expected duration and price. The order only comes into being once you agree. The price stated is binding (binding cost estimate within the meaning of § 5 KSchG). If it turns out during the repair that additional work is needed, we only carry it out with your prior consent.

  3. 03

    Your data on the device

    Please back up all data before handing in your device. With some repairs data loss cannot be ruled out technically. We are only liable for data loss in case of intent or gross negligence. Only give us codes and passwords if they are needed for testing.

  4. 04

    Spare parts

    We use original or high-quality compatible spare parts and tell you beforehand which type will be fitted.

  5. 05

    Warranty & statutory warranty

    We give a 6-month warranty on replaced parts and the work carried out. The warranty applies in addition to the statutory warranty; your statutory rights remain unaffected.

    Damage caused by drops, breakage, liquid or third-party intervention after the repair is excluded from the warranty. After a device has been opened, the original protection against water and dust cannot be guaranteed. With water damage a successful repair is not always possible.

  6. 06

    Pick-up

    We let you know as soon as your device is ready.

  7. 07

    Payment

    Payment is made on pick-up in the shop: cash, Bankomat or debit card, credit card, Apple Pay or Google Pay. All prices include VAT.

  8. 08

    Liability

    We are liable for damage caused by intent and gross negligence. Liability for slight negligence is excluded, except for personal injury and, towards consumers, damage to items we have accepted for processing (§ 6 para. 1 no. 9 KSchG).

  9. 09

    Law & jurisdiction

    Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers the statutory place of jurisdiction applies (§ 14 KSchG).